Why was my credit card charged before my order shipped?
This situation rarely arises, and only when we have experienced an inventory error or a direct shipment from a vendor is delayed by backorder or similar circumstances. If either of
these situations arise we will contact you via email with updates as they are available. If you need more information, please give us a call Toll-Free at (877) 673-7738 or email
webdog@properpet.com.
During checkout, I got an error with my billing / shipping address. What does this mean?
When an order is placed on our website, our web server contacts our processor to validate the order based upon industry
standard rules. The main piece of that is the billing address. The numbers of the address and the zip code are compared
to what is on file with the issuing bank and they return a Y, N, or X to us. These codes are displayed in your order
confirmation email.
AVSADDR is for the address. Y means the address matched (through industry standard checks which ignore spelling,
spacing, and other minor errors.). N means that the address didn't match. X means this data was unavailable to our
automated system.
AVSZIP is for the zip code. Y means that the zip code matched, N means it didn't match, and X means the data
was unavailable to our automated system.
When this information does not match records at the credit card issuer, we perform manual validation of the order. This
validation help to protects us and our customers from fraudulent activites.
Apparel
Additional Resources